Support during Easter 2016

Easter is a big holiday here in Germany and we hope that you and your loved ones will enjoy a few beautiful days of spring. We will also use the time after Easter for a 3-day planning session for the upcoming quarter.

To ensure that all your applications in the Flying Circus are running smoothly we will monitor all regular and emergency SLAs as usual. We will only performing mission-critical work in this time and will catch up with any backlog in the week after.

Here’s an overview of the next days and our support availability. The highlighted days are national or local holidays and are only covered for SLA customers:

• 2016-03-25 (Friday): SLA-covered emergency support only
• 2016-03-26 (Saturday): SLA-covered emergency support only
• 2016-03-27 (Sunday): SLA-covered emergency support only

• 2016-03-28 (Monday): SLA-covered emergency support only
• 2016-03-30 (Tuesday): emergency support
• 2016-03-31 (Wednesday): emergency support
• 2016-04-01 (Thursday): emergency support
• 2016-04-02 (Friday): regular support