Support during Christmas and New Year’s 2019/2020

The days off between Christmas and New Year's give all of us an opportunity to pause and reflect on the important things around us. The crew of the Flying Circus will take this chance, too. And just as important: we will spend time with our families and will be eating lots of cookies and chocolate.

To ensure that all your applications in the Flying Circus are running smoothly we will monitor all regular support during business hours* and emergency support as usual. However, we will not be performing non-critical work between Christmas and New Year's. On January 2nd we will be back business as usual and will catch up with any backlog then.

As usual, here is an overview of the next days and our support availability:

(The days highlighted in red are national or local holidays and are only covered for SLA customers)

• 2019-12-20 (Friday): regular support
• 2019-12-21 (Saturday): SLA-covered emergency support only
• 2019-12-22 (Sunday): SLA-covered emergency support only

• 2019-12-23 (Monday): Holiday Season, business critical support
• 2019-12-24 (Tuesday): Holiday Season, business critical support
• 2019-12-25 (Wednesday): SLA-covered emergency support only
• 2019-12-26 (Thursday): SLA-covered emergency support only
• 2019-12-27 (Friday): Holiday Season, business critical support
• 2019-12-28 (Saturday): SLA-covered emergency support only
• 2019-12-29 (Sunday): SLA-covered emergency support only

• 2019-12-30 (Monday): Holiday Season, business critical support
• 2019-12-31 (Tuesday): Holiday Season, business critical support
• 2020-01-01 (Wednesday): SLA-covered emergency support only
• 2020-01-02 (Thursday): regular support
• 2020-01-03 (Friday): regular support
• 2020-01-04 (Saturday): SLA-covered emergency support only
• 2020-01-05 (Sunday): SLA-covered emergency support only

• 2020-01-06 (Monday): SLA-covered emergency support only
• 2020-01-07 (Tuesday): regular support -back to normal business from now on

Merry christmas and happy holidays to everybody – and see you in 2020!

*our business hours are Monday to Friday from 8 to 16 (Europe/Berlin)