Support during Christmas and New Year’s 2017/2018

It's that time again: Christmas is around the corner.

To ensure that all your applications in the Flying Circus are running smoothly we will monitor all regular support during business hours* and emergency support as usual. We won't be performing non-critical work in this time and catch up with any backlog early in January 2018.

Here’s an overview of the next days and our support availability. The highlighted days are national or local holidays and are only covered for SLA customers:

• 2017-12-20 (Wednesday): regular support
• 2017-12-21 (Thursday): regular support
• 2017-12-22 (Friday): regular support
• 2017-12-23 (Saturday): SLA-covered emergency support only
• 2017-12-24 (Sunday): SLA-covered emergency support only

• 2017-12-25 (Monday): SLA-covered emergency support only
• 2017-12-26 (Tuesday): SLA-covered emergency support only
• 2017-12-27 (Wednesday): regular support
• 2017-12-28 (Thursday): regular support
• 2017-12-29 (Friday): regular support
• 2017-12-30 (Saturday): SLA-covered emergency support only
• 2017-12-31 (Sunday): SLA-covered emergency support only

• 2018-01-01 (Monday): SLA-covered emergency support only
• 2018-01-02 (Tuesday): regular support
• 2018-01-03 (Wednesday): regular support
• 2018-01-04 (Thursday): regular support
• 2018-01-05 (Friday): regular support

• business hours = Mo-Fr, 8-16 CE(S)T